Torspan
Torspan LLC · Washington Contact
Write us.
One address. No form, no calendar link, no chat window with a robot behind it. That mailbox is read the business day it arrives and answered in writing by the end of the next business day, by a person at Torspan.
The address
That is the whole thing.
There is no ticket number, no case ID, no routing menu and no first line of support. Nobody is going to ask which department you want.
Tap it to write, or press and hold to copy it. It's plain text — no image, no [at], nothing to retype.
What happens after you write
Two things, in this order, and neither one of them is a machine.
Business day means Monday through Friday, Pacific time. Write on Saturday and you'll hear back Monday.
If your question is "what does this cost," say how many jobsites you usually have running at once. You get the price for your company in writing by the end of the next business day, with the figure in the email. Its shape is on the page.
If a week goes by and you've heard nothing, that is not a hint and it is not a filter. It is a failure on our end. Write again and say so.
The first thing back — printed in full
From:admin@torspan.com
Subject:Got your note
Thanks for writing.
Torspan builds software for installation contractors. AirOrchestra works like this — your guys write or talk the way they already do, and the day comes back as the pre-task plan, the daily report, the photos on the right job, and the answers off the prints. Every line carries who said it, or the sheet it came from.
It runs on a service we operate — nothing to install and nothing to buy — and a person here reads what it writes before it counts.
This mailbox is read by a person. You'll have a written answer by the end of the next business day. If it's something we can't answer yet, you'll be told that instead of a guess.
Before you spend any more time on us, read this one page:
https://airorchestra.com/what-it-wont-do
— Torspan LLC
Everett, WA
Plain text. No images, no logo, no tracking pixel, no unsubscribe link — because there is nothing to unsubscribe from.
What to put in it, if you want the first answer to be useful
None of this is required. "What does this cost" gets an answer too, and so does one sentence with a typo in it.
- How many jobsites you usually have running at once. That is what sets the price, so it's the first thing we'd ask anyway. How many hands are on them is the second, so the setup is right.
- What you run now, and what happened to the last one. If there's a program the office bought that nobody in the field opens, say so. That is the most useful sentence you can send us and the one nobody puts in a form.
- The paperwork that costs you the most Friday. Pre-task plans, the daily, photos nobody can find, the question nobody could answer off the print. Name the one, not the list.
- Whether you want an answer or a conversation. Say "just answer the question" and we will, in writing, and we won't follow up.
Write it in whatever language you'd use with your foreman. We'd rather have your real words than your careful English.
Attachments are fine. Don't send us anything off a job you're not free to send.
If you already use it and something's wrong
Same address. admin@torspan.com
Tell us the job and roughly when. If a photo landed under the wrong job, or a day's report came out wrong, say which day — that's usually enough to find it.
- There is no portal and no ticket. Nothing to log into in order to ask a question, no severity dropdown, no "how would you rate this interaction."
- If we can't fix it today, we say that today. With what we're doing about it and when. A silence is not an estimate.
- We look at your record only with a reason, and the reason is written down. If you'd rather send us the screen, that works too.
- Anything you already put in is still yours while it's broken. It comes out any day, including on a day we're having a bad one.
If you're on the crew and something is wrong, you can write us directly. You don't need to go through your foreman and you don't need anybody's permission. What you send to this address stays between you and us — it does not land in your company's records, and we don't forward it to your office.
Where we are
Everett, Washington
United States
A Washington limited liability company, member-managed.
Members: Sergei Sysoev, Andrei Tcelikov.
That is where the company is. The street address and the registered agent both sit on the state filing, which is free to search at ccfs.sos.wa.gov — and the street address is on every invoice we send. Ask for it and you'll have it the same day.
We sell everywhere. The software runs on a service we operate, so where we are and where you are do not have to be the same place, and there is no territory anybody has to be inside of.
If you'd rather watch it running than read about it, put that in the email and we'll work out a time. No calendar link, no thirty-minute slot.
What we do with your address, and what we don't
We do
- Keep the thread, so the next time you write we remember what we already told you.
- Answer from the same address you wrote to, signed by the person who answered.
- Delete it if you ask. Say the word and we do it, and we write back to tell you it's done.
We don't
- Put it in a sales system. There isn't one.
- Send you a sequence. There is no newsletter, no drip, no "just following up," no second email you didn't ask for.
- Sell it, rent it, trade it, or hand it to a marketing tool.
- Watch you read this page. There are no third-party scripts on this site — no analytics tag, no pixel, no session recorder, no chat widget. That is also why it loads on one bar.
Same rules as everything else we hold for you. The long version is on Your records.
Things you don't need us for
Most of what people write to ask is already published, answered in full and without anybody's email address attached to it.
- What it costs, and what's in it → What it costs
- Whether it tracks your guys → For crews
- What it flatly will not do → What it won't do
- What happens to your records if we stop → Your records
- Who you'd be dealing with, and the filing → Company
Write, and a person answers in writing.