Contact: one address, and a person answers it

The address

That is the whole thing. It goes to both of us.

There is no ticket number, no case ID, no routing menu and no first line of support. Nobody is going to ask which department you want, because there aren't any.

Tap it to write, or press and hold to copy it. It's plain text — no image, no [at], nothing to retype.

There's no phone number on this page

Because there is nobody sitting next to one.

There are two of us. During the day neither one of us is at a desk, and a phone that rings into an empty room is worse than no phone at all — you'd have called, waited, called again, and decided we weren't real. That is a worse experience than reading this paragraph.

What you get instead is a mailbox that is genuinely read, on a schedule that is written down two sections from here and meant to be held against us.

A number nobody answers is a lie with a dial tone.

The day one of us can pick up on the second ring, the number goes on this page and this section gets deleted. Not before.

What happens after you write

Three things, in this order, and the middle one is the only one that involves a machine.

Within a minute An automated note lands in your inbox. It is plain text, it is short, and it links to exactly one page. It is printed in full below, so you know what you're getting before you send anything.

Same day A person reads yours. Usually at lunch. Sometimes at nine at night, which is honest and not a complaint.

One business day You get a written answer from Sergei or Andrei. A name at the bottom, not a queue.

Business day means Monday through Friday, Pacific time. Write on Saturday and you'll hear back Monday. We don't answer at two in the morning and we're not going to install something that pretends we did.

There is nobody here whose job is to sell it. There are two of us and we both build it. If your question is "what does this cost," you will get a number and not a meeting.

If a week goes by and you've heard nothing, that is not a hint and it is not a filter. It is a failure on our end. Write again and say so — plainly, we'd rather be told.

The note that comes back — verbatim

From:[email protected]

Subject:Got your note

Thanks for writing.

AirOrchestra is a tool for HVAC installation crews. Your guys write or talk the way they already do, and the day comes back as the hours, the photos on the right job, the safety paperwork, and the answers off the prints — every line carrying who said it, or the sheet it came from.

There is nobody here whose job is to sell it. There are two of us and we both build it.

I read this mailbox. You'll have a written answer from me by the end of the next business day. If it's something I can't answer yet, I'll tell you that instead of guessing at it.

Before you spend any more time on us, read this one page:
https://torspan.com/what-it-wont-do

— Sergei Sysoev
Torspan LLC · Everett, WA

Plain text. No images, no logo, no tracking pixel, no unsubscribe link — because there is nothing to unsubscribe from.

What to put in it, if you want the first answer to be useful

None of this is required. "What does this cost" gets an answer too, and so does one sentence with a typo in it.

How many hands, and how many crews. Eight men on one crew and sixty across five are different questions, and the answer to the second one costs more.
What you run now, and what happened to the last one. If there's a program the office bought that nobody in the field opens, say so. That is the most useful sentence you can send us and the one nobody puts in a form.
The paperwork that costs you the most Friday. Pre-task plans, the daily, hours that don't reconcile, photos nobody can find. Name the one, not the list.
Whether you want an answer or a conversation. Say "just answer the question" and we will, in writing, and we won't follow up.

Write it in whatever language you'd use with your foreman. We'd rather have your real words than your careful English.

Attachments are fine. Don't send us anything off a job you're not free to send.

If you already use it and something's wrong

Same address. [email protected]

Tell us the job and roughly when. If a photo landed under the wrong job, or the hours came out short, say which day — that's usually enough for us to find it.

There is no portal and no ticket. Nothing to log into in order to ask a question, no severity dropdown, no "how would you rate this interaction."
If we can't fix it today, we say that today. With what we're doing about it and when. A silence is not an estimate.
Anything you already put in is still yours while it's broken. You can pull all of it out any day, including a day we're having a bad one.

If you're on the crew and something is wrong, you can write us directly. You don't need to go through your foreman and you don't need anybody's permission. What you send to this address stays between you and us — it does not land in your company's records, and we don't forward it to your office.

Where we are

Torspan LLC
5025 West View Dr
Everett, WA 98203
United States

A Washington limited liability company.
Two members: Sergei Sysoev, Andrei Tcelikov.

That is where the company is. Mail sent there reaches us.

It is not an office you can walk into — there's no front desk and no showroom. If you're close enough to drive and you'd rather see it running on a phone than read about it on a page, put that in the email and we'll work out a time. No calendar link, no thirty-minute slot, no second person joining the call.

What we do with your address, and what we don't

We do

Keep the thread, so the next time you write we remember what we already told you.
Answer from the same address you wrote to, signed by whichever of us answered.
Delete it if you ask. Say the word and we do it, and we write back to tell you it's done.

We don't

Put it in a sales system. There isn't one.
Send you a sequence. There is no newsletter, no drip, no "just following up," no second email you didn't ask for.
Sell it, rent it, trade it, or hand it to a marketing tool.
Watch you read this page. There are no third-party scripts on this site — no analytics tag, no pixel, no session recorder, no chat widget. That is also why it loads on one bar.

Same rules as everything else we hold for you. The long version is on Your records.

Things you don't need us for

Most of what people write to ask is already on the site, answered in full and without anybody's email address attached to it.

What it costs, with the arithmetic → What it costs
Whether it tracks your guys → For crews
What it flatly will not do → What it won't do
What happens to your records if we stop → Your records
How the hours reach payroll → Reports and the office

A contact page that exists to make you ask is a price tag with the number torn off.

Get on the list.

One address, nothing else. No list, no sequence, no tracking pixel, never sold or handed to anybody. There are two people here and one of them answers.

Write us.